Return/Refund Policy for Rims
- Eligibility for Return or Exchange:
- All returns are subject to inspection by our returns specialist.
- We accept returns within 7 days of delivery.
- Return shipping costs are the responsibility of the customer.
- Only unused, undamaged rims are eligible for return.
- Orders picked up at our distribution centers are eligible for immediate return or exchange on the same day.
- After that time, orders must be reviewed by a returns specialist before an exchange or credit is provided.
- Credit Calculation:
- Tires: Credit less all freight charges incurred.
- Wheels: Credit less all freight charges incurred. Wheels cannot have had tires mounted.
- Special Order Items: Not returnable.
- Process for Returns:
- email our customer service at for a return authorization number.
- Ensure original strapping is intact.
- Allow 2-3 business days to process the credit.
- Manufacturer’s Warranties:
- Merchandise covered by a manufacturer’s warranty is sold with the warranty extended to the purchaser.
- We assist in obtaining fulfillment of a manufacturer’s warranty.
- Shipping and Damage Claims:
- If your shipment arrives damaged or with incorrect items, contact our customer service.
- Damaged merchandise must be repackaged in the original packing.
- Canadian Customers:
- Duties and taxes will not be refunded on items returned for reasons other than damage or incorrect shipment.
- Return shipping costs are the responsibility of the customer.